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19 05 2012
QUESTION 71 A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP […]
2 05 2012
QUESTION 66 How does the CRS Server know that it has received an ASR-enabled contact? A. The workflow has ASR steps in it. B. The contact is on an ASR Dialogue Group channel. C. The contact is on a JTAPI Call Control Group channel. D. The contact is on a Cisco Media Dialogue Group channel. […]
24 04 2012
QUESTION 61 Which step must be executed before a DB Get step? A. Accept B. DB Read C. DB Write D. DB Release Answer: B
19 04 2012
QUESTION 56 A preview out bound dialer uses which source and destination resources? A. A CTI port to the customer B. ACD line of the agent to the customer C. the personal line of the agent to the customer D. a CTI port agent then redirected to the customer Answer: D
12 04 2012
QUESTION 51 Which statement is true about the default script field when adding an application? A. When a caller does not enter a choice in a Menu step, it will execute the default script. B. Any problems running the configured script will cause the default script to be executed. C. When the caller enters a […]
8 04 2012
QUESTION 46 Which interface do the Cisco Unified Communications Manager and Cisco Unified CCX use for call control? A. AXL B. HTTP C. LDAP D. JTAPI Answer: D
7 04 2012
QUESTION 41 In addition to writing information to a trace file, the Cisco CRS System sends standard event logging messages to a syslog server through which service? A. SNMP Trap B. Win32 C. Alarm D. CDP Answer: C
2 04 2012
QUESTION 36 You are designing a Cisco Unified Contact Center Express system with three requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls How many seats should be purchased? A. 120 seats with 30 outbound seats B. 150 seats with 30 outbound seats C. […]
30 03 2012
QUESTION 31 During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? A. Connection Not Available B. SQL Error C. Successful D. Timeout Answer: C
29 03 2012
QUESTION 26 What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment? A. 10 agents B. 50 agents C. 300 agents D. 100 agents Answer: B
27 03 2012
QUESTION 21 What issues notification messages for CRS engine errors? A. CDP B. syslog C. SNMP Trap D. Alarm Answer: C
26 03 2012
QUESTION 16 An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP […]
23 03 2012
QUESTION 11 How many license should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end? A. 150 B. 180 C. 200 D. 250 Answer: C
22 03 2012
QUESTION 6 What is the main function of the CRS Editor? A. remotely manages the LDAP Directory B. creates CRS Engine reports C. creates application scripts for call flows D. manages the CRS Server Answer: C
19 03 2012
QUESTION 1 What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives? A. CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager. B. Caller will receive ringing treatment. C. An exception is raised, but the […]