29 03 2012
Cisco 642-165 UCCX Exam Questions (26-30)
QUESTION 26
What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?
A. 10 agents
B. 50 agents
C. 300 agents
D. 100 agents
Answer: B
QUESTION 27
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?
A. orders with less than five seats
B. orders for upgrading from standard
C. orders for adding more seats
D. all orders require using the IPCC Express Configuration and Ordering Tool
E. orders for coresident deployments
Answer: D
QUESTION 28
Which criterion can be used to control supervisor workflows?
A. number of calls abandoned
B. number of agents logged in
C. average talk duration
D. duration of oldest call in queue
Answer: D
QUESTION 29
Which feature is available on Cisco Unified Contact Center Express with Cisco Unified Communications Manager Express deployments?
A. barge-in on Cisco Supervisor Desktop
B. preview outbound dialer
C. high availability
D. wrap-up data
Answer: D
QUESTION 30
What can help expose problems with script logic or validity by simulating the execution of a script?
A. script refresh
B. script validation
C. debug session
D. Alarm and Trace Configuration
Answer: C
Cisco 642-165 UCCX Exam Questions (21-25) Cisco 642-165 UCCX Exam Questions (31-35)