12 04 2012

QUESTION 51
Which statement is true about the default script field when adding an application?
A.    When a caller does not enter a choice in a Menu step, it will execute the default script.
B.    Any problems running the configured script will cause the default script to be executed.
C.    When the caller enters a digit in the Menu steps that is not defined, the default script will be executed.
D.    When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.
Answer: B

QUESTION 52
Which step can be used to trap runtime script errors and recover gracefully?
A.    set
B.    call subflow
C.    on exception goto
D.    get reporting statistic
Answer: C

QUESTION 53
Presence integration is a cisco unified CC feature available in which of these packages?
A.    premium, enhanced, and standard
B.    premium only
C.    premium with high availablility only
D.    premium and enhanced
Answer: A

QUESTION 54
Which step would you use to get information about the number of contacts currently in queue?
A.    get contact info
B.    get session info
C.    get call contact info
D.    get reporting statistics
Answer: D

QUESTION 55
Which three tasks are supported by the cisco supervisor desktop?
A.    push a web page to an agent’s cisco agent desktop
B.    chat with a agent
C.    log in an agent
D.    change an agent’s state to ready
E.    send an email to an agent
Answer: ABD

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