19 03 2012
Cisco 642-165 UCCX Exam
Unified Communications Contact Center Express Implementation
Exam Number: 642-165
Associated Certifications: Cisco IP Contact Center Express Specialist
Duration: 75 minutes (55 – 65 questions)
Available Languages: English
The 642-165 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate’s knowledge of the design, implementation, and operation of Cisco Contact Center Express v8.0 deployments. Candidates can prepare for this exam by taking the Deploying Unified Contact Center Express & Unified IP Interactive Voice Response Deployment (UCCXD) v4.0 course, which is based on the UCCX v8.0 release.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam, and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System Deployment
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
- Describe the process for installing Unified Contact Center Express software and hardware
- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
- Describe the process of using the Unified Contact Center Express Application Editor
- Describe the process of provisioning Unified Contact Center Express applications
Operate a Unified Contact Center Express System
- Identify basic Unified Contact Center Express user tasks
- Identify process and tools available for troubleshooting Unified Contact Center Express
- Identify process and tools available for monitoring system operations in Unified Contact Center Express
- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
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