11 10 2010

QUESTION 81
Where can you start, stop, and restart Cisco unified Contact Center Express services?
A.    Control Center on Cisco Unified Contact Center Express Serviceability
B.    System page on Cisco Unified Contact Center Express Administrator
C.    Cisco Desktop Administrator
D.    Cisco Unified Communications Operating System Administrator
Answer: A

QUESTION 82
Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?
A.    Premium only
B.    Enhanced and Premium only
C.    Standard, Enhanced, and Premium
D.    Cisco Unified Contact Center Express does not support an embedded Internet browser
Answer: A

QUESTION 83
In Cisco unified ccx, where is wrap-up data enabled?
A.    In the Cisco supervisor desktop
B.    In csq configuration on application administrator
C.    On work flow groups on Cisco desktop work flow adm
D.    In resource configuration or app adm
Answer: C

QUESTION 84
If an existing script is uploaded to the Cisco Unified CCX, what does Cisco Unified CCX ask?
A.    Do you want to debug the script?
B.    Do you want to refresh the script?
C.    Do you want to save the application?
D.    Do you want to validate the script?
Answer: B

QUESTION 85
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three)
A.    Delete a resource group
B.    Remove a skill from a CSQ
C.    Enable automate work on a CSQ.
D.    Modify the skill competence level of an agent
E.    Create a resource
F.    Delete a skill
Answer: BCD

More Cisco 642-165 exam questions please visit http://www.lead2pass.com/642-165.html

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CCNA 640-802